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Delivery & Returns

Estimated Delivery times

All products shipped within the UK that are in stock are dispatched on the same day on orders placed before 12 noon and are posted with next day delivery, Monday to Friday. Items made to order can be 6-8 weeks.

We hope you’re delighted with your lovely new doggie product, but we understand that sometimes things aren’t quite the right size, shape or colour. If you would like to return or exchange the product for any reason we offer a no-fuss returns and exchanges policy. 

Simply return the item within 14 days unused (and dog hair free!) in its original condition with all packaging intact along with a copy of this packing slip. When we receive it back we will arrange either an exchange or refund (please note that we do not refund the postage charge for returning an item, but we do send exchanges to you free of charge). It’s as easy as that! 

Please note that we are unable to accept returns for any bespoke items.